Transforming healthcare requires a blend of technology, content, and heart-centered design that prioritizes patients. In this episode, Shawn Nason, Chief Experience and Innovation Officer at PatientPoint, shares insights on how his company empowers better health through its unique product portfolio, which includes interactive screens in waiting and exam rooms and back-office solutions. He emphasizes the importance of creating personalized, easy, and surprising experiences for patients, citing personal stories from his own cancer journey. Shawn highlights how PatientPoint uses content to drive behavior change, offering educational and entertaining material that simplifies healthcare processes for patients. Looking ahead, he discusses his company’s bold initiatives, such as expanding its innovation network and collaborating with industries outside of healthcare to transform the patient experience. Tune in and learn how PatientPoint is reimagining the future of healthcare by putting people at the heart of technology and design!
About Shawn Nason:
Shawn Nason is an Experience Evangelist and Experience Ecosystem™ designer, passionate about dismantling outdated systems and building human-first, aligned approaches. With a background as Chief Experience Officer at Healthways and Chief Innovation Officer at Xavier University, Shawn also spent six years as an Imagineer for The Walt Disney Company. He founded MOFI in 2016 and recently served as Interim CEO of OFFOR Health, revolutionizing healthcare access. Now the Chief Experience & Innovation Officer at PatientPoint, Shawn is dedicated to creating heart-centered designs that honor all voices. A top CX influencer, he’s also a speaker, author, and podcast host.
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