The Beat

Eliminating Workflow Friction with Agentic AI with Kshitij Jaggi, Co-Founder and CEO of RISA Labs

Episode Summary

Healthcare doesn’t have a technology problem; it has a workflow problem. In this episode, Kshitij Jaggi discusses why healthcare’s digital tools have failed to improve efficiency and how agentic AI can transform operations by completing work rather than creating more of it. He explains the critical difference between task automation and system-level orchestration, and why administrative bottlenecks, such as prior authorizations, delay care. He also explores how governance, traceability, and new oversight roles are essential for responsible AI adoption. Finally, he shares how throughput should define ROI and unlock better outcomes across the healthcare system. Tune in to learn how AI can eliminate friction, improve access to care, and reshape the future of healthcare operations.

Episode Notes

Healthcare doesn’t have a technology problem; it has a workflow problem.

In this episode, Kshitij Jaggi discusses why healthcare’s digital tools have failed to improve efficiency and how agentic AI can transform operations by completing work rather than creating more of it. He explains the critical difference between task automation and system-level orchestration, and why administrative bottlenecks, such as prior authorizations, delay care. He also explores how governance, traceability, and new oversight roles are essential for responsible AI adoption. Finally, he shares how throughput should define ROI and unlock better outcomes across the healthcare system.

Tune in to learn how AI can eliminate friction, improve access to care, and reshape the future of healthcare operations. 

About Kshitij Jaggi:

Co-founder and CEO of RISA Labs, Kshitij (KJ) leads the company’s mission to accelerate oncology innovation through data-driven collaboration and transformative technology.

Things You’ll Learn:

• Most healthcare software fails because it adds work for users instead of reducing it, making time the primary barrier to adoption.
• True transformation in healthcare requires system-level orchestration rather than isolated task automation.
• Embedding clinical intelligence into administrative workflows reduces errors, delays, and inefficiencies in care delivery.
• Administrative processes are the biggest source of friction in healthcare systems.
• Integrating agentic AI with EMR systems can significantly increase throughput in a labor-constrained healthcare environment.
• Long-term success depends on platform-based solutions, governance and oversight of AI, and measuring ROI through throughput, timeliness of care, and reduced treatment leakage while enabling more seamless care and faster innovation.

Resources:

• Connect with and follow Kshitij Jaggi on LinkedIn.
• Follow RISA Labs on LinkedIn and visit their website.