The Beat

AI @ HLTH : From Call Centers to Care: The AI Agents Behind Better Healthcare

Episode Summary

In this episode, host Sandy Vance sits down with Dr. Bilal Naved from Clearstep Health to explore how AI is transforming the patient experience. From improving access and engagement to streamlining provider workflows, Clearstep’s AI agents are helping healthcare organizations deliver care more efficiently and effectively. It’s a pivotal moment for the industry: AI isn’t here to replace expertise, but to amplify it. When developed responsibly, these tools can become powerful partners by reducing friction for patients, supporting providers, and ensuring care reaches those who need it most.

Episode Notes

In this episode, host Sandy Vance sits down with Dr. Bilal Naved from Clearstep Health to explore how AI is transforming the patient experience. From improving access and engagement to streamlining provider workflows, Clearstep’s AI agents are helping healthcare organizations deliver care more efficiently and effectively.

It’s a pivotal moment for the industry: AI isn’t here to replace expertise, but to amplify it. When developed responsibly, these tools can become powerful partners by reducing friction for patients, supporting providers, and ensuring care reaches those who need it most.

In this episode, they talk about:

A Little About Bilal:

Dr. Bilal Naved co-founded Clearstep while completing his MD/PhD at Northwestern University. With a passion for blending engineering and medicine, he’s dedicated to pushing the boundaries of how care is delivered. Today, Bilal focuses on using advanced informatics to both optimize healthcare systems and measure real-world outcomes: work that’s making healthcare more efficient, effective, and patient-centered.