The Beat

AI @ HLTH : AI Agents Don’t Need Hype, They Need a Job

Episode Summary

In this podcast, Vishal Iyengar, Principal at Deloitte\, and Mike Stimpson, CTO at enGen, discuss the strategic value that AI Agents can unlock to transform healthcare outcomes, operations, and stakeholder experience. They explore the practical use of Agents to answer foundational questions and address requests for information from members and providers that routinely cause abrasion, confusion, and administrative overhead. Vishal and Mike also highlight what is needed for these Agentic solutions to be deployed and adopted for organizations to achieve the expected results – data integrity, cyber security, governance and compliance, and targeted talent.

Episode Notes

In this podcast, Vishal Iyengar, Principal at Deloitte\, and Mike Stimpson, CTO at enGen, discuss the strategic value that AI Agents can unlock to transform healthcare outcomes, operations, and stakeholder experience. They explore the practical use of Agents to answer foundational questions and address requests for information from members and providers that routinely cause abrasion, confusion, and administrative overhead. Vishal and Mike also highlight what is needed for these Agentic solutions to be deployed and adopted for organizations to achieve the expected results – data integrity, cyber security, governance and compliance, and targeted talent. 

In this episode, they talk about:

• How AI has grown from traditional machine learning to GenAI to today’s Agentic capabilities
• A simple 3-layer setup: domain agents (specialists), reasoning agents (the organizer), and an enterprise model (the professor)
• Real-life use cases, like “Is this service covered?” or “Why was my claim denied?”
• What enGen focuses on to succeed: fresh thinking, outside perspectives, curiosity, a willingness to rebuild, and the right team
• enGen’s vision is transforming healthcare by supporting members on their whole health journey and creating seamless experiences
• Smarter data with AI-enabled APIs that make information easy to use across different needs
• Why speed matters but not at the cost of security and trust

A Little About Vishal and Mike:

Vishal brings over 2 decades of technology and business transformation experience in the Health Care industry. He specializes in the infusion and adoption of new-age technologies into today's complex ecosystem that enables Payers and Providers to manage, deliver, and reimburse for care. Most recently, he has focused on real-world use of AI to augment technologists, operators, and business experts to meaningfully change how Health Care systems support their stakeholders. 

Mike comes to enGen with over 25 years of experience in technology and operations within both the health care and financial services industries. For the past 20 years, he consulted with health care organizations in transforming their businesses through technology-enabled solutions and large-scale business transformations specifically focused in core administration and service transformation . Mike leads enGen’s person-centric solutions focused on digital, clinical and provider transformation that puts the member and patient at the center of their healthcare journey.